Kinnegrip
Policy

Our goal is that Kinnegrip’s locking system should be the best choice for safe loading, unloading and unloading of goods. We achieve it through continuous product development and long-term financial thinking combined with responsiveness, flexibility and service. We strive after continuous improvements, we regularly analyze our customers and others stakeholder demands on the business and its development.

Customer focus

Quality is a measure of our performance from a customer perspective. Kinnegrip’s success is dependent of the ability to:

• understand and satisfy our customers’ needs
• exceed customer expectations

In order to achieve this we must be better than our competitors. It in turn requires that we listen
Our customers, based on their requirements and views, are planning continuous and lasting improvements in
our business.

Commitment

All Kinnegrip leaders demonstrate their commitment to quality by:

• set clear goals, measure and follow up
• give employees the potential to develop their skills, the ability to achieve their goals as well delegate powers and responsibilities
• base actions on an overall view of the business and with a long-term perspective

All Kinnegrip employees and employees at suppliers and dealers:

• engages in his own role to take responsibility for the quality of his work
• have a clear picture of the desired results and the goals to be achieved
• is expected to contribute actively, and in cooperation with others, to achieving the company’s goals

Continuous improvement

We map, document and improve our processes by:

• strive to achieve maximum customer value and error-free products and services
• determine, work towards and follow up our results against measurable process goals
• compare ourselves with others and learn from the best